01Who we are

HopeFairy provides study abroad admission advice, career counselling, India admissions guidance and test preparation. In this policy, "we", "us" and "our" mean HopeFairy, and "you" means anyone who visits our website or uses our services.

02Information we collect

We only collect the information we need to guide you. This includes:

Contact details you share through our forms, phone, email or WhatsApp, such as your name, email address, phone number and city.
Details about your plans, such as the course, country, service or intake you are interested in, and any message you send us.
Information needed for applications once you enrol with us, such as academic records, test scores, work experience, passport details and financial documents.
Technical information collected automatically when you browse, such as your device and browser type, pages visited and approximate location, through cookies and analytics tools.

03How we use your information

To reply to your enquiry and arrange counselling sessions.
To recommend courses, universities, colleges and destinations that suit your profile.
To prepare and submit applications, visa files, scholarship and education loan requests on your behalf, with your consent.
To send updates about your application, intakes, deadlines and events. You can opt out of non-essential messages at any time.
To improve our website, services and security, and to meet our legal obligations.

04When we share information

We do not sell your personal information. We share it only when it is needed to help you, or when the law requires it:

With universities, colleges, test bodies, visa authorities, scholarship providers and education lenders you choose to apply to, with your consent.
With trusted service providers who help us run our business, such as website hosting, email and analytics providers, under confidentiality obligations.
With government or law enforcement authorities when required by law.

05International transfers

Because we help students apply abroad, your information may be sent to institutions and authorities in other countries, such as the UK, USA, Canada, Australia, Ireland, Germany, New Zealand and France. We share only what each application needs.

06Cookies and analytics

Our website uses cookies and Google Analytics to understand how visitors use the site, so we can improve it. These tools collect information in a way that does not directly identify you. You can block or delete cookies in your browser settings; the site will still work.

07How long we keep it and how we protect it

We keep your information only as long as needed for the purposes above, or as required by law. We use reasonable technical and organisational measures, such as secure servers, encrypted connections and restricted staff access, to protect it. No online system is completely secure, so please share sensitive documents only through the channels we provide.

08Your rights

Under applicable data protection laws, including India’s Digital Personal Data Protection Act, 2023, you can:

Ask for a copy of the personal information we hold about you.
Ask us to correct or update inaccurate information.
Ask us to delete your information, where we are not required to keep it.
Withdraw your consent to our use of your information at any time.
Raise a concern with us, and if unresolved, with the relevant data protection authority.

09Students under 18

Many of the students we guide are under 18. For them, we collect and use personal information with the involvement and consent of a parent or guardian.

10Links to other websites

Our website may link to university, government and partner websites. Their privacy practices are their own, so please read their policies before sharing information with them.

11Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be highlighted on our website.

12Contact us

For any privacy question or request, please contact us:

HopeFairy Overseas Education & Career Counselling
HopeFairy Advisory Centre, Business Park, Mumbai, Maharashtra 400051, India
Email: info@hopefairy.com
Phone: +91 98116 09755

Privacy Policy

How we handle your information